Managing Challenging Clients
A. Oade
- 31 oktober 2011
- 9780230358997
Samenvatting:
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
€ 49,99
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