Designing Service Excellence
Brian Hunt
- 13 november 2014
- 9781040053546
Samenvatting:
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
€ 61,99
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