Customer Service and Call Centre 101
Sophia Nelson-Doman
- 23 september 2018
- 9780463459669
Samenvatting:
In this textbook, you will learn how to communicate in the telecommunication industry and resolve issues. The lessons are tailored to help you provide excellent customer service and interpersonal relationship skills with individuals. It is very interactive and there are many practice exercises (Practercise) to use and learn from.
€ 2,99
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