Business and Management (R0) - Measuring Customer Experience
Philipp Klaus
- 19 november 2014
- 9781137375469
Samenvatting:
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
€ 49,99
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