10 Steps to Successful Customer Service

Maxine Kamin

• 01 februari 2010
• 9781607283676

Samenvatting:

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service!

Step 1: Identify Service Motivation and Mission

Step 2: Define Great Service for Your Organization

Step 3: Form Great Relationships

Step 4: Build Trusting Relationships that Last

Step 5: Use the Law of Attraction—Be Positive

Step 6: Aggressively Solve Problems—the Bigger the Better

Step 7: Recover from Mistakes Gracefully

Step 8: Give Customers and Yourself a Break

Step 9: Keep It Cool When Things Get Hot

Step 10: Be Your Own Best Customer