Manufactured Trust

Jessica Mears

• 06 maart 2026
• 9783565298112

Samenvatting:

In the modern digital marketplace, the five-star rating has replaced word-of-mouth as the ultimate currency of trust. We book hotels, buy electronics, and choose restaurants based entirely on the aggregated opinions of strangers. But this foundational pillar of e-commerce is actively crumbling under the weight of industrial-scale manipulation. The hidden crisis is the massive, underground economy of manufactured reviews. Behind the scenes, click farms, algorithmic bots, and paid review rings systematically distort the truth, artificially inflating mediocre products while weaponizing one-star ratings to destroy competitors. The platforms hosting these reviews are caught in a conflict of interest, as removing fake interactions often means hurting their own engagement metrics. This book exposes the sophisticated mechanics of online reputation fraud. You will discover how sellers bypass algorithmic fraud detection, the psychological reasons why consumers fall for artificially inflated ratings, and the strategies legitimate businesses must use to defend their brand in a rigged ecosystem. Stop trusting the stars blindly. Equip yourself with the knowledge to identify digital astroturfing, and learn how to build bulletproof, authentic reputation architectures for your own business.