How to Run a Profitable (Hospitality) Hotel, Resort, Restaur ...

Peter Clarke

• 28 april 2015
• 9781681810706

Samenvatting:

How to Run a Profitable (Hospitality) Hotel, Resort, Restaurant, Food, and Beverage Business is a management guide focusing on improving product and service offerings, while setting desired monetary goals.The intent is to corner your market by providing a superior, consistent level of performance to exceed guest expectations. Through your commitment to profit, you will recognize that guest satisfaction is the critical ingredient. In order to create a quality product and provide excellent service, a concerted focus on attention to detail is required.Assimilate these valued objectives; they will enable you to recognize a clear pathway to positive operational and financial results. “You deserve to make a profit!” Put acceptable standards in place through “expect what you inspect” ; provide guests a clean, comfortable property with attentive services; making profit is a direct result of running a dynamic property. The objective is to provide guests what they expect, because they are paying for it; use the “Standard Model” concept and structured change by creating your action plan; provide outstanding food and beverage product and service quality; nuild a sales plan for managing your marketplace niche.