Raising the Bar on Service Excellence
Kristin Baird
- 01 maart 2011
- 9781456601171
Samenvatting:
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission vision values and brand promise.
€ 13,97
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