The Call Center Dictionary
Madeline Bodin
- 03 januari 2002
- 9781040160664
Samenvatting:
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
€ 45,99
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