Customer Service Over the Phone
Stephen Coscia
- 11 januari 1999
- 9781040158852
Samenvatting:
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
€ 33,80
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