An Education in Service Management

David Barrow

• 07 december 2023
• 9781787784673

Samenvatting:

Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

• Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
• ITSM roles vary from service desk analyst to chief technology officer or consultant; and
• As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.