Structured Empowerment

Tatiana Sandino

• 06 april 2026
• 9781394285808

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Praise for Structured Empowerment

“I met Tatiana when Go Mobile was stuck at 30 stores. Tatiana’s framework gave me the confidence to transform our business, trusting that our frontline staff could deliver the customer value proposition. Structured Empowerment showed us how to turn mobile phone sales from a commodity business into a premium service experience. We empowered these young employees while providing them with the support and growth opportunities they needed. We shared best practices, unleashed creativity, and held everyone accountable for profitability. Our employees stayed with us year after year, and we built a lasting business. This book is essential for anyone who believes that empowering people—especially those society overlooks—is the path to both business success and social impact.”
—MEGHNA MODI, Serial Entrepreneur, Co-Founder and Managing Director of Go Mobile, and Managing Director of Revlon India

“Great businesses emerge intuitively—but when all stars align, how do you teach that magic to others? We grew OXXO from 1,000 to 20,000+ stores by assembling our ‘Lego pieces’ without instructions. Tatiana Sandino decoded our approach into a clear framework, labeling each piece and showing how structure and empowerment partner to scale organizations, while focusing on the people that make it all work. She transforms what we built through instinct into wisdom others can follow. A must-read for leaders determined to scale with agility, accountability, and heart.”
—EDUARDO PADILLA, Former Chief Executive Officer of the leading retail and beverage multinational Mexican company Fomento Económico Mexicano (FEMSA)

“Professor Tatiana Sandino’s book addresses the central dilemma faced by leaders of rapidly growing retail enterprises: how to motivate their decentralized, customer-facing employees to deliver innovative and accountable services that align with corporate vision and strategy. Structured Empowerment allows companies to hit the sweet spot between bureaucratic standard operating procedures and uncontrolled local decision making. Readers of Sandino’s book will learn the framework and tools for achieving sustainable financial and market growth through a culture of accountable local innovation.”
—ROBERT S. KAPLAN, Marvin Bower Professor of Leadership Development Emeritus, Harvard Business School, co-creator of the Balanced Scorecard

“Structured Empowerment offers a new and insightful way to leverage the tension between local responsiveness and centralized control. Any business that relies on frontline workers to respond to individual customer preferences will find Professor Sandino’s book a valuable addition to its tool kit.”
—ROBERT SIMONS, Baker Foundation Professor, Harvard Business School

“This book tackles one of the grand challenges in business: how an organization can get big without becoming bureaucratic. Drawing on extensive research and rich case studies, Tatiana Sandino offers a practical blueprint for managing people, structure, metrics, and systems so companies can scale rapidly while staying agile and deeply responsive to customers and markets. Structured Empowerment gives leaders a powerful way to balance operating discipline with adaptability as their organizations grow.”
—JEFFREY F. RAYPORT, Faculty Member in the Entrepreneurial Management Unit at Harvard Business School and Advisory Partner at Long Arc Capital

Discover the secret to balancing growth and agility in your startup

Structured Empowerment: How to Achieve Growth While Promoting Agility by Harvard Business School professor Tatiana Sandino is a groundbreaking guide that addresses the most critical challenge startups face: how to scale effectively without stifling the innovation and spirit that fuel them. This book introduces the concept of "structured empowerment," a method that allows companies to grow by expertly balancing flexibility with structure.

In the book, you’ll:

• Learn how to empower employees within a structured framework, enabling them to make decisions that propel growth
• Discover the optimal timing for formalizing management structures without hampering your company’s agility
• Gain insights from real-world examples of companies that have succeeded and failed, illustrating the principles of effective growth management

Perfect for business leaders, managers, and entrepreneurs, Structured Empowerment offers a new perspective on managing fast-paced growth. If you're seeking to maintain the delicate balance between agility and structure as your company scales, this book is your must-have roadmap. Dive into Sandino's expert analysis and practical advice to keep your startup on the path to success. Buy your copy today and start empowering your team for growth.