The Only Thing That Matters
Karl Albrecht
- 31 december 2008
- 9780913351239
Samenvatting:
The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.
€ 14,56
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