The New Idiot-Proof Guide To Customer Loyalty
Joe Heuer
- 09 mei 2008
- 9781419699795
Samenvatting:
This hilarious book goes beyond customer service and teaches the reader how to build a customer base built on love, respect and admiration. Humorous insights in the book are designed to inspire employees to deliver extraordinary loyalty-inducing service. Learn why customer satisfaction is a pathetic goal and how to make the quantum leap to customer loyalty.
€ 16,-
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