The Human Customer Experience and the Not-So- Secret Formula

D M Palmer

• 19 mei 2014
• 9781499611397

Samenvatting:

Fact: Customer relationships mirror human relationships. The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of Customer Experience and Relationships: Duration and Choice, Relationship Correlation, and Customer Hierarchy of Needs. you can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.At under 40 pages, you can easily read this cliff notes version in a single sitting and then start your journey to improved customer relationships.