The 10 Commandments of Client Appreciation
Darrell Hardidge
- 25 februari 2018
- 9781981442027
Samenvatting:
CLIENT APPRECIATIONTHE NEW STANDARD THAT DEFINES SERVICE EXCELLENCE AND EMPOWERS EXTRAORDINARY TEAMSINSPIRE, EMPOWER, ENGAGE, YOUR PATHWAY TO MARKET RELEVANCEUnderstand the principles the most successful companies use to empower their teams and connect with their market. Measuring client satisfaction to assess loyalty is no longer accurate or relevant and potentially dangerous to your business strategy. The new measurement is Client Appreciation, it defines cultural values, client engagement, and powerfully predicts market behaviour and revenue. International author, professional speaker and expert in client experience Darrell Hardidge, shares the 10 critical principles that are the foundations of the most successful companies.YOULL LEARNHow Client Appreciation creates the most powerful leaders and teamsThe most effective principle to implement responsibility across all parts of your companyThe ability to achieve and maintain the highest levels of market relevanceThe most simple and effective way to define your client journey and how to empower your team to take ownership of client experience.The biggest myth in measuring loyalty and how its costing you a fortune from lost sales and opportunityHow No.1 companies have a unique approach to designing their ability to stay ahead of their competitorsHow to stay ahead of the disruption curve and protect your business from being a statistic