Satisfied Customers Tell Three Friends, Angry Customers Tell ...
Pete Blackshaw
- 15 oktober 2008
- 9780385522724
Samenvatting:
News-media pioneer Blackshaw contends that because anyone with a computer can broadcast an opinion to millions and derail a multibillion-dollar company or undermine a global brand, companies today need to build and maintain credibility on every front. Unabridged. 4 CDs.
€ 27,08
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