Satisfaction
Chris Denove
- 26 juni 2007
- 9781591841647
Samenvatting:
Two leading figures from J.D. Power and Associates provide insider information on how to improve a business through consumer satisfaction, citing the examples of market leaders including Toyota and Staples while covering such topics as service providers, product manufacturers, and implementing customer-focused strategies. Reprint.
€ 23,99
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