Insuring QualityHow to Improve Quality, Compliance, Customer ...
Les Abromovitz
- 27 oktober 1997
- 9781574441505
Samenvatting:
Using real-life horror stories and humorous anecdotes, "Insuring Quality" points out many areas where the insurance industry has failed its customers. The book explains why the industry's image has deteriorated through the years and why insurers, as well as agents, are embroiled in litigation. The authors offer a practical and user-friendly book on how the industry can improve.
€ 89,11
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