Insiders Know-How
Kizzi Nkwocha
- 22 mei 2012
- 9781477518571
Samenvatting:
The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice, Insiders Know-How: Customer Service redefines customer service and sets a new benchmark for the industry.This book is sponsored by The SME Shop at www.thesmeshop.com
€ 32,99
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