Excuses, Excuses, Xcuses
Darryl S. Doane
- 08 januari 2015
- 9780874256147
Samenvatting:
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
€ 15,-
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