Delivering Knock Your Socks Off Service
Kristin L. Anderson
- 01 januari 2003
- 9780814407653
Samenvatting:
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
€ 25,83
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