Vol. 4 - Support and Service Delivery

Karl W Palachuk

• 01 september 2014
• 9780990592358

Samenvatting:

A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:
Getting Started
Finances
Sales
Marketing
Client Management
Employees and H.R.
Company-wide Policies
Technical Support Policies and Procedures
Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)