Get Along, Get It Done, Get Ahead

Geraldine E. Hynes

• 30 mei 2015
• 9781631571305

Samenvatting:

Examines the intersection of intercultural training and employee communication behaviours in order to identify factors that can maximize cultural competence. A sophisticated contemporary model draws on employees' experiences in disparate cultures and allows trainees to analyze and understand the effects of their daily interactions.



This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication.

This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a section on how to develop employees’ communication competencies through formal training.