Service Support (Ccta)
Central Computer & Telecommunications Agency
- 01 maart 2000
- 9780113300150
Samenvatting:
This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
€ 38,-
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